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Created	The customer opened a call on the Pentare portal. No interaction occurred.
Support Queue	The call was directed to the support queue of specialists in the area indicated in the call.
In Attendance	The analyst is attending to the call.
Waiting for Information	The analyst reported a doubt/question to the user (customer) and is waiting for a return to proceed with the attendance.
Correction/Adjustment	The functional/technical analyst is preparing a scenario or correction or adjustment in the environment to proceed with the attendance.
Commercial Negotiation	The call was directed to the Projects area and is in commercial negotiation (Commercial proposal in preparation or pending approval).
Approve Solution	The analyst published the solution for the problem in a staging environment and is waiting for the user's (customer's) validation to proceed with the correction in the Production environment.
Microsoft Analysis	The call was escalated to Microsoft engineers.
Customer Response	The customer posted a new message on the support portal and the call is pending analysis by Pentare.
Waiting for Closure	The solution for the problem was presented and/or the correction has already been published in Production. Waiting for the user's (customer's) acceptance to close the call.